Accessibility statement

DINUM is committed to making this service accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.

This accessibility statement applies to Mes-Démarches (, which is based on Démarches-Simplifié site.

Compliance status

The Mes-Démarches website is partially compliant with the General Accessibility Guidelines (RGAA) version 4.

Test results

As of 1 April 2023, the site's average compliance rate is 75%.

Users can follow the measures taken by the service to improve the accessibility of the site at the following address:

Follow the Mes-Démarches/Démarches-Simplifiées accessibility continuous improvement programme

Non-accessible content


Examples :
  • The documentation pages are not fully accessible and are managed by a third party tool.
  • The same applies to the FAQ pages.

We are taking this into account for the future development of the site's pages.

Preparation of this accessibility statement

This statement was drawn up on April 27, 2022. It was updated on April 1, 2023.

Technologies used to create the site

Test environment

The content rendering tests were carried out on the basis of a combination provided by the RGAA reference base, with the following versions:

  • Firefox 111.0.1 and NVDA 2022.4
  • Safari and VoiceOver (version available on macOS Monterey 12.6.3)
  • Edge and JAWS 2020
  • Google Chrome and TalkBack 9.1
  • Safari and VoiceOver (version available on iOS 15.7.4)

Tools for assessing accessibility

  • RGAA Assistant (Firefox extension)
  • Web Developer (Firefox extension)
  • HeadingsMap (Firefox extension)
  • Colour Contrast Analyser application
  • Contrast Finder
  • Stylus (Firefox extension)

Pages of the site checked for compliance

Feedback and contact

If you are unable to access a specific area of the website, you can contact manager of Mes-Démarches to be directed to an accessible alternative or to get the content in another form.


If you report tu us a lack of accessibility that prevents you from accessing any content or functionality of the site, and do not manage to receive a rapid response from us, you are entitled to send your complaints or a request for referral to the Rights Defender.

Several means are available to you: